Box Office Policies


2019 Festival Box Office Information

Attending the Festivals is easy!

All patrons need to go to the box office at each venue to purchase or redeem a ticket — our tickets come in the form of rubber tokens, so that we can reuse them. All patrons need a token to enter the theater and see a show.

The Basics

  • Adult Tickets are $14 
  • Child Tickets are $6 
  • Passholder Reservation $3
  • 5 Show Passes are $60
  • 10 Show Passes are $100   
  • Minnesota Fringe cannot provide ticket refunds or exchanges

*Advanced online single ticket sales will also have a seat reservation fee of $3 added.
 All online sales and in-person 5 Show and 10 Show Pass sales will have a $2 processing fee added to each order.

The Important Stuff

  • All Comps, Vouchers, and Passes must be redeemed for tokens at the box office.
  • All patrons need a token for entry into the performance.
  • Please check online for age appropriateness of individual shows.
  • Photos and video of all performances are prohibited.
  • For everyone's safety, late seating and re-admission is not allowed. 

Issues or questions can be directed to boxoffice@fringefestival.org


Questions about Passes and how to use them, Reservations, or Tokens? Read on!

What is a token and why do I need one?

Tokens are Tickets here at Fringe! Once you purchase or redeem your ticket for a show, you’ll be handed a rubber token. When you enter the theater, turn it in to the usher. Tokens let us know exactly how many patrons are in the audience so we can accurately pay artists for their work.

How do I purchase a seat to a show in advance?

You can purchase tickets and reservations online in advance until 11:59pm the day prior to the performance. Simply find the search icon at the top right corner of our website. Type in the name of the show you want to see and click through to their show page. On the show page, you will see a list of performances dates and times. Under “Ticket Options,” select your type of purchase: Adult Ticket, Child Ticket, or Passholder Reservation. NOTE: Advanced online single ticket sales will also have a seat reservation fee of $3 added.

What are passholder reservations?

Passholder reservations are for VIP, 5 Show, and 10 Show Passholders* only. Passholder reservations are $3 per show. You must show/swipe your pass at Box Office to redeem your passholder reservation. If you do not have your pass, you will be asked to purchase a single ticket to enter the show.  

I’m trying to make a reservation but it says “pre-sale closed”! Is the show sold out?

No, the show is not sold out. Pre-sale closed means that online sales have stopped for that show (online sales close at 11:59pm the day prior to the performance). Only 70% of each house can be sold in advance online. Minnesota Fringe reserves 30% of of the house for walk-up sales. If you get to the theater early, you may still be able to purchase a ticket.

What are VIP, 5 Show, and 10 Show Passes?

Our multi-show passes make Fringe Binging easy and flexible to your schedule. For example, a 5 Show Pass gets you admission into five shows, anytime. You could see five shows alone, or one show with four friends! A 10 Show Pass allows 10 admissions to shows. 

The VIP (Valued Intrepid Patron) Pass comes with most of our Fringe with Benefits Memberships and gives you access to any show, at any time, in any venue, during either festival. 

How do I reserve seats to a show in advance if I have a VIP, 5 Show, or 10 Show Pass?

On the production’s show page under “Ticket Options,” you will want to choose “Passholder Reservation” -- each reservation is $3. Be sure to bring your pass to the Box Office with you, as you will need to swipe it in order to pick up your reservation. If you do not have your pass, you will be asked to purchase a single ticket to enter the show.

How do I use my VIP Passes, 5 Show, and 10 Show Passes?

To use your multi-show pass, simply present your pass to Box Office personnel who will swipe it and hand you a token. When you enter the venue, turn in your token to the Usher.  If you have made a Passholder Reservation, Box Office personnel will still need to swipe your pass when you pick up your tokens. All passes are valid for use at either the Minnesota Fringe or Family Fringe Festivals. VIP Passes are transferable and can be used for up to 55 entries. 5 Show and 10 Show Passes are NOT refillable.

How do I use my Artist Pass?

To use your Artist Pass, first wait in the Artist Rush Line at the venue indicated by the pennant flag. At ten minutes until showtime, or once all paying patrons have been let into the theater, front of house staff will then swipe your Artist Pass and hand you a token. Hand the token to the usher when you enter the theater. Artist Passes are valid for use at either the Minnesota Fringe or Family Fringe Festivals. *Artist Passholders may not redeem passholder reservations with their Artist Pass.

How do I use a Ticket Voucher or Show Comp?

To redeem your Ticket Voucher or Show Comp, simply exchange it at the box office for a token. Show Comps may only be redeemed for specific productions. Please check the back the show title listed on your Show Comp for redemption at that show's performances.

What are your policies and ticket prices for kids?

Youth that are 12 years or younger qualify for the $6 child ticket. Infants on laps do not need tickets, but toddlers that can sit in their own seat do need a ticket.

Who do I contact if I have more questions?

Issues or questions can be directed to boxoffice@fringefestival.org. If your need is immediate during the festival, you can try to call our Box Office HQ at 612-260-6466. If our personnel is busy or you are calling after regular business hours, please leave a message and someone will get back to you as soon as possible.

 


 

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