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Box Office Policies


The 2020 Minnesota Fringe Virtual Festival was July 30-August 9

What was the Virtual Festival?

There are two halves to the Virtual Festival:

Nightly Fringe takes place every evening during the festival (July 30-August 9). These performances, featuring local artists and Fringe favorites, are live and free to attend online. The Nightly Fringe schedule will be live on July 16 so you can plan your Virtual Festival adventure.

  • Any night during the Virtual Festival, simply navigate to the Nightly Fringe page to see the schedule and click on the link of the show you want to watch.
  • You do not need to purchase a Fringe Button (although you can to support the organization) or pay a ticket fee to view these shows. Artists may request donations.

The Digital Hub includes a listing of live and pre-recorded shows that are only accessible if you have purchased a Fringe Button and are logged into the Fringe website. This show listing page will be available for perusal during the Virtual Festival, July 30 - August 9.

  • While the online Fringe Button purchase gives you access to the Digital Hub, artists may still require a ticket purchase to view their show. Some shows will be free, some require a ticket purchase, some are pay-what-you-can. Information about ticketing is listed on the Digital Hub page next to the show.
  • Artists are in charge of their own ticketing platforms for the Virtual Festival and receive 100% of that revenue. If you have issues with purchasing tickets to Digital Hub shows, let us know at boxoffice@fringefestival.org and we will forward your information to the producer.

Hot Tip: Be sure to get settled in 5-10 minutes before showtime to make sure you have all the necessary software installed on your computer/tablet/device!


Help! I can't log-in to my account! 

Don’t worry! If you have tried logging in numerous times and tried resetting your password to no avail -- that is likely a problem on our end, not yours.

***Send an email to boxoffice@fringefestival.org that includes your full name and the email address you used on your account and we’ll get it sorted out ASAP so you don't miss the show!


How do I use [insert video streaming platform here]?

If you are new to the video streaming world, fear not! We have created a comprehensive how-to guide for you. 


**Ticketed performances will send you to a payment portal before you enter one of the following platforms. This will either be through PayPal, EventBrite, Shopify, Venmo, or a private website payment portal. Once you pay for your ticket,  information on how to view the show will either be emailed to you or provided on the confirmation page.

Band Camp

You do not need to have an account to view videos. If you want, you can sign up for the "Fan" account, which is free. You will need to activate your account by checking the email address you entered and clicking on the link inside. Once in Band Camp, you can search for the artist, OR click on the link provided by the artist. You can watch it in a browser or in an app downloaded onto a tablet or phone.

Facebook Live

If the live stream is from a public page and is open to everyone, you can watch it without a Facebook profile (or without logging in). If it is on a private page, you will need to create a Facebook account. It is free to sign up (www.facebook.com). You can watch it in a browser or in an app downloaded onto a tablet or phone. 

In the app: Tap on the More tab in the lower right-hand corner. Scroll down and select See More. Tap on Live Videos. Choose the video you want to watch.

Twitch

You do not need to have a Twitch account to watch. If you want to make an account, it is free to sign up (https://www.twitch.tv). You can watch it in a browser or in an app downloaded onto a tablet or phone. Once loaded, the livestream should play automatically. If you are watching a recorded livestream, go to ‘past broadcasts’ or ‘highlights’ to find the video from the day you want.

Vimeo

You do not need to have a Vimeo account to watch. If you want to make an account, it is free to sign up (www.vimeo.com). Videos can be watched on the Vimeo website, on the MN Fringe website or our Facebook page. Follow the link and then click the “play” icon found either in the center of the video or the bottom left corner of the video window.

YouTube

You do not need to have a YouTube account to watch. If you want to make an account, it is free to sign up (www.youtube.com). You can watch it in a browser or in an app downloaded onto a tablet or phone. Click the video you’d like to watch. Then click the “play” icon found either in the center of the video or the bottom left corner of the video window.

Zoom

You do not need to have an account to watch, but you will need to download the software before watching. When you click on the link sent out by the production company, it will prompt you to download, and it only takes a few minutes. You can also go to join.zoom.us and enter your meeting ID provided by the host/organizer. Click Join. If asked if you want to open zoom.us, click “Allow” or “Open Link” when prompted.


Virtual Festival Refund Policy

There are no refunds or exchanges for 2020 Fringe Button purchases.

Beyond the button purchase for access to the Digital Hub, Minnesota Fringe is not involved in the ticketing of shows and is not responsible for processing refunds.

Artists are in charge of their own performance fees and refund policies. If you have a question regarding ticketing, email boxoffice@fringefestival.org and we will forward your request to the producer.

 


 

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